Frequently Asked Questions...

Yes, we accept all credit cards. Please note that all cards will incur a 1.6% surcharge, which is equivalent to the charge we receive from the merchant.

Yes, absolutely. Most leasing companies will reimburse the amount to you after paying for the service. Every company is different, so please check with yours before going ahead with the detailing. It's a great way to use excess credit on your account if you have it sitting there.

It all depends on the type of vehicle, what it's used for, and how often it's driven. But as a general guideline, we recommend a full detail at least once every 8-12 months to preserve its condition. It's a good idea that, in between full details (if not regularly maintained by yourself), maintenance details are an excellent and cost-effective way to keep your vehicle in prime condition.

Yes, we have a courtesy car available upon request to use while your vehicle is with us. Please contact us for availability when making a booking.

First and foremost, we recommend using quality products from a reputible brand to wash/clean your vehicle. We sell a selection of detergents, wash mitts, drying towels and protection solutions that are gentle and safe on your vehicle. Secondly, safe washing techniques should be used to minimise the risk of scratching your paint. This can be achieved using the 2 bucket wash/rinse method and a 3rd bucket for rims alone. A drying towel should be used instead of a chamois. For the interior, regular vacuuming should be performed, as well as regular dusting. We do not recommend the use of automatic car washes as the chemicals used at these facilities strip the car of any sealants/protection and can cause plastics to fade.

Yes, please remove all your belongings from areas that we will be servicing. Please note that we will not clean inside the centre console or glove box if personal items are contained within these areas.

Here are two tests you can use to evaluate the paint condition:

1) After washing and drying the car, run your hand lightly along the upper surfaces of the car. The surfaces should feel very smooth. If you detect rough spots or feel drag, the car needs a wax.

2) Spray water on the car. If tight beads appear this means that the paint has the proper amount of protection. If the beads are loose, there is not enough protection on the car, if there are no beads, there is no protection on the car and a sealant should be applied immediately.

Light surface scratches can be removed via paint correction, which removes a very small amount of clearcoat, revealing a defect-free finish. We are fully trained and experienced in this process. If scratches have gone completely through the clear coat, then the vehicle will unfortunately have to be repainted.

In the hands of a professional, machine polishing is safe for your car. Our polishing machines are light enough not to burn or damage the paintwork but heavy enough to remove swirl marks and imperfections. This allows the paint to be left with a deep, glossy showroom finish. Our buffing machines are the top recommended brands in the detailing industry.