Question 1

Where is ShinePro Automotive Detailing located?

Accepted Answer

ShinePro Automotive Detailing is located at Unit 1/21 Rocla Road, Traralgon East, Victoria 3844, and serves clients from Traralgon and the wider Gippsland region.

Question 2

Why choose ShinePro Automotive Detailing?

Accepted Answer

Choosing a detailer is about more than finding someone who can make your vehicle look good for a few days. At ShinePro Automotive Detailing, our focus is on proper preparation, professional protection and long-term vehicle care.With more than 10 years of experience, ShinePro is an owner-operated automotive detailing studio based in Traralgon, Gippsland. We specialise in paint correction, professional ceramic coatings, interior protection and ongoing vehicle maintenance, with a particular focus on GYEON's professional coating systems.We take the time to understand each vehicle and its condition before recommending a service. Every vehicle is different, and we don't believe in taking a one-size-fits-all approach. Whether you have just purchased a new vehicle, want to restore the appearance of an older vehicle, or are looking for long-term protection, our recommendations are based on the vehicle itself, how it is used and what you want to achieve.For ceramic coating, preparation is just as important as the coating itself. Before applying a professional coating, we carefully inspect and prepare the vehicle's surfaces so that the coating can be applied to properly prepared paintwork. Where paint correction is required, we take a measured approach, aiming to achieve the best possible finish while preserving the integrity of the vehicle's original paint.As a GYEON Certified Detailer, we also provide access to professional GYEON coating systems and the knowledge required to install and maintain them correctly. Where a GYEON warranty applies, we explain the relevant requirements so you understand how your vehicle needs to be maintained to preserve its protection and warranty.Most importantly, we don't see detailing as a one-off service. Our goal is to help you look after your vehicle over the long term. From the initial preparation and protection through to ongoing maintenance, we want to build a relationship with our clients and help them keep their vehicles looking their best for years to come.If you value careful workmanship, professional products, honest advice and long-term vehicle care, ShinePro Automotive Detailing provides a specialist alternative to a conventional car wash or high-volume detailing operation.

Question 3

Does ShinePro have a courtesy car available?

Accepted Answer

Yes, we have a courtesy car available upon request to use while your vehicle is with us. Please contact us for availability when making a booking.

Question 4

Can I wait while my car is being detailed?

Accepted Answer

Yes. ShinePro has a comfortable reception area with Wi-Fi available, so you're welcome to relax at the studio while your vehicle is being worked on.However, many of our detailing and vehicle protection services can take several hours, or sometimes most of the day, particularly when extensive paint preparation, paint correction or ceramic coating is involved. We take the time required to properly prepare and care for your vehicle rather than rushing the process.For this reason, we also offer a courtesy car as an option for customers who would prefer to continue with their day while their vehicle is being detailed.When booking, simply let us know if you would like to use the courtesy car and we can arrange this for you, subject to availability.Whether you choose to relax in our reception area or take advantage of the courtesy car, we'll keep you informed about your vehicle and let you know when it's ready for collection.

Question 5

How can I pay for my service?

Accepted Answer

We offer several convenient payment options at ShinePro Automotive Detailing.You can pay for your service by:Card — Visa, Mastercard and other major cardsEFTPOS — available in storeBank transfer — payment details can be provided on requestCash — accepted in storeFor online purchases, including our range of GYEON vehicle maintenance products, secure online payment options are available at checkout.Payment is generally required when your vehicle is collected, unless alternative arrangements have been made in advance.If you have any questions about payment options or would like to arrange an alternative payment method, please contact us before your appointment.

Question 6

Can I claim detailing on my leasing account?

Accepted Answer

Yes, absolutely. Many leasing and fleet management companies will reimburse you for detailing and vehicle care services after you've paid for the service. As policies vary between providers, we recommend checking with your leasing company before booking to confirm that the service is eligible for reimbursement.If you have unused credit or funds available on your account, professional detailing can also be a great way to put that allowance towards maintaining and protecting your vehicle.

Question 7

Before getting my vehicle detailed, should I remove my belongings?

Accepted Answer

Yes, please remove all your belongings from areas that we will be servicing. Please note that we will not clean inside the centre console or glove box if personal items are contained within these areas.