Terms & Conditions

 

Website

ShinePro Automotive Detailing holds the right that the contents published on our website are correct.

 

This website and all its original content are protected by copyright, trademark, and other intellectual property laws. Unauthorised reproduction, distribution, modification, or use of any content without prior written consent from ShinePro Automotive Detailing is strictly prohibited.

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Some content or images may be sourced from third-party platforms or used under license. Such content remains the intellectual property of its respective owners and is credited where required.

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ShinePro Automotive Detailing reserves the right to take legal action against individuals or entities that infringe upon our intellectual property rights or misuse content from this site.

 

By accepting any service through ShinePro Automotive Detailing, the client acknowledges and agrees to the terms and conditions outlined on this website. 

 

Appointments

Appointment arrangements can be made between the client and ShinePro Automotive Detailing over the phone, email, in person or online. Prices will be discussed over the phone or email, or will be estimated on our instant booking website.

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We kindly request that you reschedule or cancel your appointment at least 2 days before its scheduled start time via our online booking system. Failure to do so may result in an automatic cancellation fee being charged to your saved card.

 

Payment

Payment for all services must be paid on completion of work carried out prior to the operator leaving the job, or paid by the due date if given an invoice. We accept Cash, Bank Transfer, EFTPOS, Credit Card (all cards will incur a 1.6% surcharge). 

 

The client must pay the full amount stated on the invoice issued within the payment terms stated on the invoice. Upon signing or providing the pin on credit card/EFTPOS transaction or payment of the invoice, the client has agreed that the service has been provided to the client's full satisfaction.

 

Liability

ShinePro Automotive Detailing will not accept any liability for any losses or damage to any personal property or belongings contained inside of the vehicle.

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For your safety, please keep a safe distance, and not enter the workshop area to avoid any trip or slip hazards. If you need to speak to us while we are working on your vehicle, please make sure to get our attention from the reception area. We try to pay attention to our surroundings. We just don’t want you to get hurt by tripping over hoses, cords, and other hazards.

 

Due to child safety, we will not remove or replace car seats under any circumstances. We ask that our clients remove car seats and booster seats before your scheduled appointment. Should the car seat be left in the vehicle we will do our best to clean around the car seat but can’t promise your total satisfaction.

 

ShinePro Automotive Detailing is not liable for any physical damage done to the customer’s property such as structural damage, that may have occurred while operating a motor vehicle on the property.​

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While we aim to use environmentally friendly products/chemicals, ShinePro Automotive Detailing uses a settling pit and triple interceptor to ensure that all chemicals are disposed of properly and are not entering the storm drainage system. 

 

ShinePro Automotive Detailing has sole discretion in determining the liability of any damage that the customer claims to have occurred while work was performed on the vehicle such as scratches, scuffs, dents or swirl marks, as they may have been there prior to work commencing when the vehicle was dirty and they could not be seen. Dirt can hide swirl marks, scratches, dents, paint chips, fine lines and marks. Should a ShinePro Automotive Detailing representative find any exterior imperfections, we will make you aware of them, but ShinePro Automotive Detailing will not be responsible for correcting these pre-existing paint imperfections if your service does not include it. ShinePro Automotive Detailing will not be held responsible should we find pre-existing paint imperfections during our normal course of detailing that you were not aware of.

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We are not responsible for damage due to heavily soiled, stained, or damaged interior components, such as dash buttons and steering column buttons and knobs. Such areas may be so caked with dirt, grime, and makeup that cleaning may result in these buttons and knobs losing their markings.

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Please remove all personal belongings, money, and other significant items from their vehicle prior to any type of detailing. You must remove large amounts of rubbish and other debris from your vehicle prior to having it serviced. If rubbish is present in the vehicle, we have the right to charge a $50 Rubbish Removal Fee. If areas such as the centre armrest storage or glove compartment are not cleared, we will not be able to clean them due to the customer’s private personal belongings.

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Odours cannot be removed by cleaning alone. They must be treated with ozone treatment and may require attention from a specialist.

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It’s in the best interest of the customer to identify areas such as electrical parts and special engine compartments where water should not be used before ShinePro Automotive Detailing commences work. ShinePro Automotive Detailing will not take any responsibility of any damage caused to any electrical parts or special engine compartments, but will always take extra precautions to avoid this from happening.

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Once a service is booked through ShinePro Automotive Detailing either directly, in person, over the phone or through this website, the customer understands the services and processes involved and they fully accept our service. ShinePro Automotive Detailing informs their customers of the services and processes involved before commencing work and once again at the time of drop off.

 

As part of the detailing process, high pressure machines, buffing machines, vacuuming and shampooing machines are used which our jobs cannot be completed without. Once ShinePro Automotive Detailing has finished exterior detailing of the paintwork, the amount of defects remaining on the paint is based on the service booked. ShinePro Automotive Detailing will not be liable for defects remaining if the service performed did not include removal of them.

 

Once interior detailing is completed, ShinePro Automotive Detailing doesn’t take any responsibility for seats that are still damp, carpets that are still wet or condensation in any electrical or related areas. With engine cleaning, we only do dry cleaning using an air compressor to blow and wipe off dust. No water will be used to clean the engine.

 

If the client requires the engine to be degreased and high pressure cleaned, then it is required that they give written permission to ShinePro Automotive Detailing as no liability will be taken for any problems arising from this service.    

 

ShinePro Automotive Detailing has the full right to ask for the vehicle key and to hold it until the job is completed and paid for in the full amount. 

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ShinePro Automotive Detailing reserves the right to refuse or deny customer demands above and beyond the booked detailing.

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ShinePro Automotive Detailing reserves the right to decline a service if the workload for the service is considered to be in excess of that stated by client at time of booking, or will inform the client the service needs to be upgraded accordingly, and notify the client of additional service requirements and additional charges if applicable.

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Storage & Insurance Responsibility

1. Vehicle Storage on Premises

   • Vehicles left on the premises are stored at the owner’s risk.

   • While reasonable care will be taken to protect all vehicles under our care, ShinePro Automotive Detailing does not accept liability for loss or damage caused by theft, fire, vandalism, weather conditions, or any other circumstances beyond our control.

   • Customers are advised not to leave valuables or personal belongings in the vehicle while it is on-site. ShinePro Automotive Detailing is not responsible for any loss or theft of personal items.

2. Insurance Requirements

   • All vehicle owners must hold a valid comprehensive car insurance policy for their vehicle while it is in our care.

   • It is the sole responsibility of the vehicle owner to ensure that their insurance coverage is active, sufficient, and up to date at the time of service.

   • ShinePro Automotive Detailing does not provide insurance coverage for customer vehicles while on the premises.

3. Vehicle Access & Collection

   • Customers agree to collect their vehicle at the agreed-upon time. Vehicles not collected within 1 day after service completion may be subject to storage fees.

   • Vehicles left for extended periods without prior arrangement may be considered abandoned and handled in accordance with local laws.

4. Acceptance of Terms

• By leaving your vehicle with ShinePro Automotive Detailing, you acknowledge and accept these terms and conditions in full.

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GYEON Ceramic Coating Terms Warranty

• The warranty for the vehicle, if coated with Gyeon Flash or Infinite must be registered online via gyeonservices.com within 30 days since the car has been picked up.
• The required maintenance is followed as per the maintenance book available on gyeonservices.com

• The periodical maintenance is carried out in time.

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Warranty Coverage

GYEON WARRANTY TERMS

Self Service 3 Year Warranty Coverage Q2 Flash Evo or 5 Year Warranty for Q2 Infinite Evo

• Application of Q² FLASH or Q2 Infinite was performed only by a GYEON Mobile or Certified Detailer.
• The warranty will not be accepted without the initial service invoice.
• The process was performed strictly by the rules of the manufacturer
• The warranty shall be registered online within the first 30 days since it has been issued.
• The warranty (3 or 5 years) is valid only under the above-listed conditions and does not cover any types of damage or failure other than those listed above.
• The vehicle has not been washed during the first 14 days with any detergents to let the coating fully cure.
• The car was not washed in an automatic or commercial car wash.
• GYEON or ShinePro AutomotiveDetailing will not be held responsible for damage caused by improper use of the vehicle, track use or any surface damage caused by accidents or vandalism.

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Full Term Warranty Coverage 10 Year Warranty Coverage Q2 Flash Evo or Infinite Warranty for Q2 Infinite Evo

• The Warranty is valid as long as the customer respects the periodicals paid services at his selected GYEON Certified Detailer continuously. If a service has not been done on time or skipped, the warranty is void.
• The warranty shall be registered online within the first 30 days since it has been issued.
• The vehicle has not been washed during the first 14 days with any detergents to let the coating fully cure.
• The warranty is valid only under the above-listed conditions and does not cover any types of damage or failure other than those listed above.
• The warranty will not be accepted without the initial service invoice.
• GYEON or ShinePro Automotive Detailing will not accept any warranty claims from any vehicle users other than its owner registered online.
• The warranty period starts on the date of warranty service book has been signed by the certified detailer.
• GYEON or ShinePro Automotive Detailing will not be held responsible for damage caused by improper use of the vehicle, track use or any surface damage caused by accidents or vandalism.
• The warranty is not transferrable or valid for commercial vehicles.
• GYEON or ShinePro Automotive Detailing will not be held responsible for lost business, profits or for any losses or additional costs relating to submitting or for the duration of warranty claims.
• The warranty covers the physically applied coating. The warranty does NOT cover machine polishing, stripping of the old coating.

 

Warranty Maintenance

• The customer is responsible for setting an appointment with their GYEON Certified Detailer for periodical maintenance services.

• The vehicle must be serviced by a GYEON Certified Detailer once every 24 months or every 25,000 kms
• The vehicle must NOT be washed for the first 14 days after being coated.
• The vehicle CANNOT be used in any automatic car wash – touch or touchless. It should always be washed by hand and only by a trusted provider.
• Promptly remove environmental contaminants such as, but not limited to, bird droppings, tar, road paint, and tree sap. Do not allow them to dwell on the surface for a period of time, especially during hot seasons.
• Do not expose the coating to acid or other caustic chemicals.
• Always remember, the coating life span is subject to the conditions of the vehicle’s daily use. The more harshly the vehicle is treated, the less effective and durable a coating is.
• If damage occurs, please contact your Gyeon Certified Detailer promptly. Do not attempt to fix any damage yourself. Doing so will void your warranty.
• Always wash your vehicle out of direct sunlight when the surface is cool to the touch.
• Wash your vehicle every 1000 kms or 2 weeks. Use recommended maintenance products.

 

Cancellation policy 

For online bookings made through our Square Appointments platform, failure to cancel your appointment 48 hours before it's start time may result in an automatic cancellation fee being charged to your saved card.

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For all other bookings made either in person, over the phone or via messaging, email or social media will incur the following charges:

– 48 hours before the due time won’t incur any charges.

– 24 hours before the due time will incur a 20% cancellation fee to the agreed-upon price.

– 12 hours before the due time will incur a 50% cancellation fee to the agreed-upon price.

– Same-day cancellations/no shows will incur an 80% cancellation fee to the agreed-upon price.

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Deposits are non-refundable. The appointment must be rescheduled at least 48 hours beforehand to avoid losing that deposit.​

 

Professional Service Guaranteed!

ShinePro Automotive Detailing gives customers a Professional Service Guarantee. After the completion of the job, the customer must inspect all work carried out prior to leaving. Any issues that need rectifying must be done before the customer leaves or makes payment.